Privacy Policy

1. Introduction

Welcome to cq99, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how cq99 (referred to as "we", "us", or "our") collects, processes, stores, and protects your personal data when you use our website, mobile platform, or any related services at https://cq99.ws.

By accessing or using the cq99 platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

2. Information We Collect

In order to provide you with a secure, personalised, and compliant gaming experience, cq99 collects several categories of personal and technical information. The data we collect may include, but is not limited to, the following:

• Identity information: full name, date of birth, national ID number, and profile photo submitted during account registration or KYC verification.
• Contact information: email address, mobile phone number (used for bKash, Nagad, or Rocket payment verification), and residential address.
• Financial information: deposit and withdrawal records, transaction IDs, payment method details (bKash wallet, Nagad, Rocket, Upay, Visa, or Mastercard), and account balance history.
• Usage data: game activity logs, betting history, session duration, pages visited, features used, and interaction patterns on the cq99 platform.
• Technical data: IP address, device type, operating system, browser version, cookie identifiers, and geolocation data (where permitted by your device settings).

We collect this information through direct registration forms, automated technical logs, payment processors, and in some cases through third-party identity verification partners. All data collection is conducted with appropriate technical safeguards in place.

3. How We Use Your Information

The personal information we collect is used strictly for legitimate operational, compliance, and service improvement purposes. Specifically, cq99 uses your data to:

• Create and manage your cq99 account, verify your identity under KYC requirements, and maintain accurate account records.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card-based payment channels securely and without delay.
• Deliver personalised game recommendations, bonus offers, and promotional content tailored to your activity on the platform, including cricket betting and slots.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other security risks, in accordance with responsible gaming standards.
• Respond to customer support requests, handle disputes, and send important account-related notifications by email or SMS.
• Analyse aggregate usage patterns to improve platform performance, enhance game selection, and develop new features that serve our Bangladeshi player community better.

4. Sharing Your Information

cq99 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may, however, share certain data with trusted third parties in limited and specific circumstances, including:

• Payment processors such as bKash, Nagad, Rocket, and Upay, for the sole purpose of completing financial transactions you initiate on the cq99 platform.
• Identity verification and fraud prevention service providers, who assist us in complying with KYC obligations and maintaining a secure environment for all players.
• Regulatory authorities and law enforcement agencies, where disclosure is required by applicable law, court order, or to protect the safety and rights of cq99 and its users.

In all such cases, we require third parties to handle your data with the same level of care and confidentiality that we apply internally. We do not permit third parties to use your personal information for their own independent purposes.

5. Cookies and Tracking Technologies

cq99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep your session active, and analyse how different parts of the site are used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

You may configure your device browser to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain cq99 features, including saved login preferences and personalised game recommendations. By continuing to use cq99, you consent to our use of cookies as described in this policy.

6. Data Retention

cq99 retains your personal information for as long as your account remains active and for a reasonable period thereafter, in order to fulfil operational, legal, and compliance obligations. Specifically, transaction records and account activity logs may be retained for a minimum of five (5) years after account closure to comply with applicable anti-money laundering and financial regulation requirements.

When your data is no longer required for any legitimate purpose, we will securely delete or anonymise it in accordance with our internal data lifecycle policy. You may request early deletion of certain non-mandatory data by contacting our support team at [email protected], subject to any overriding legal retention obligations.

7. Your Data Rights

cq99 respects your right to control your personal information. Subject to applicable laws and our legitimate operational needs, you are entitled to exercise the following rights with respect to the data we hold about you:

• Right of Access: request a copy of the personal data we hold about you, including account information, transaction history, and game activity records.
• Right of Rectification: request that we correct any inaccurate or incomplete personal data we hold about you.
• Right of Erasure: in certain circumstances, request that we delete your personal data — for example, where the data is no longer necessary for the purpose it was collected, subject to legal retention requirements.
• Right to Object: object to our processing of your personal data for direct marketing, profiling, or other non-essential purposes.
• Right of Data Portability: request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact us directly at [email protected]. We will acknowledge your request within 5 business days and respond fully within 30 calendar days. Please note that we may need to verify your identity before processing certain requests.

8. Security Measures

cq99 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard SSL/TLS encryption for all data in transit, access control systems that restrict data access to authorised personnel only, encrypted storage for sensitive account information, and regular security audits and vulnerability assessments.

While cq99 takes all reasonable steps to safeguard your information, no online platform can guarantee absolute security. We recommend that you also take personal precautions: use a strong, unique password for your cq99 account, avoid logging in from public or shared devices, and never share your login credentials with anyone. If you suspect any unauthorised activity on your account, please contact us immediately at [email protected].

9. Third-Party Services and Links

The cq99 platform integrates with a number of third-party service providers to deliver the full range of services available to our players. These include game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment processors and analytics tools. Each third party operates under its own privacy policy and data-handling practices, which are independent of this policy.

cq99 is not responsible for the privacy practices or content of any third-party services that you access through our platform. We encourage you to review the privacy policies of these third parties independently. We carefully vet our service partners and select only those who demonstrate strong data protection standards compatible with our own commitments.

10. Children's Privacy — 21+ Only

cq99 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from any person under the age of 21. If you are a parent or guardian and believe that a minor in your care has provided us with personal information, please contact us immediately at [email protected] so that we can locate and permanently delete the relevant data from our records. Age verification is a core part of our responsible gaming commitment and is enforced at every level of the registration and KYC process.

11. Changes to This Privacy Policy

cq99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active users via email or an in-platform notification.

Your continued use of the cq99 platform following the posting of any updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cq99 handles your personal data, our dedicated support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may reach us by email at [email protected]. Our support team operates seven days a week and aims to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6). For urgent account security matters, please mark your email subject line accordingly so our team can prioritise your request.