Terms & Conditions

1. Acceptance of Terms

By registering an account, accessing, or using any part of the cq99 platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions. This Agreement applies to all services provided by cq99, including but not limited to casino games, sports betting, live dealer games, crash games, fish shooting games, and promotional offers.

These terms apply equally to all users accessing cq99 from within Bangladesh and from any location globally. If you are using cq99 on behalf of a business or organization, you represent that you are authorized to accept these terms on that entity's behalf. Ignorance of these terms does not exempt any user from compliance obligations.

2. Eligibility Requirements

Access to cq99 is strictly restricted. To be eligible to register and use our platform, you must satisfy all of the following conditions:

• You must be at least 21 years of age (21+ only). Underage gambling is strictly prohibited on cq99. Any account found to be operated by a person under 21 will be immediately suspended and all funds may be forfeited.
• You must be a resident or lawful user accessing the platform from an eligible jurisdiction. cq99 does not knowingly accept players from jurisdictions where online gambling is expressly prohibited by law.
• You must register using your own true identity. Creating an account under a false name or using another person's identity is a serious violation and will result in immediate account termination.
• Each individual is permitted to hold only one account on cq99. Duplicate accounts will be merged or closed, and any bonus winnings associated with duplicate registrations may be void.

cq99 reserves the right to request identity verification documents (KYC) at any point during registration, before processing withdrawals, or whenever we reasonably suspect a violation of these eligibility conditions.

3. Account Registration & Security

When registering your cq99 account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Obligations related to account security include:

• Keep your password strong, unique, and strictly confidential. Never share your login details with any third party, including friends or family members.
• Notify cq99 support immediately at [email protected] if you suspect unauthorized access to your account or a security breach of any kind.
• You are responsible for ensuring that your device, browser, and internet connection are secure when accessing cq99. cq99 shall not be liable for losses resulting from unauthorized account access caused by your own negligence.
• cq99 may impose additional verification steps before allowing account access, particularly when accessing from a new device, location, or following unusual account activity patterns.

4. Deposits, Withdrawals & Payments

cq99 supports deposits and withdrawals through locally trusted payment methods popular in Bangladesh. Accepted methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All financial transactions on the platform are subject to the following conditions:

• Minimum deposit and withdrawal thresholds may apply and will be clearly communicated within the platform at the time of the transaction. All amounts are processed in Bangladeshi Taka (BDT).
• Withdrawals are subject to completed KYC verification. Unverified accounts may face restrictions on withdrawal processing until all required documents are submitted and approved.
• cq99 reserves the right to conduct additional anti-money laundering (AML) checks before approving withdrawals. Processing times may vary depending on the payment method chosen.
• Transactions initiated under fraudulent circumstances, or using payment accounts not registered in the player's own name, will be reversed and the associated account may be permanently suspended.

cq99 does not charge fees on deposits. However, third-party payment processors (such as bKash or Nagad) may apply their own service charges. Players are encouraged to review the applicable fees set by their chosen payment provider prior to initiating a transaction.

5. Bonuses & Promotional Offers

cq99 offers a range of bonuses and promotional campaigns to registered players. All bonus offers, including the welcome bonus, free spins, reload bonuses, and cashback promotions, are subject to specific terms that must be reviewed before claiming. General bonus rules include:

• All bonuses are subject to a wagering requirement (rollover) unless explicitly stated otherwise. Wagering requirements specify how many times a bonus amount must be bet before associated winnings can be withdrawn.
• Bonuses are non-transferable and may not be exchanged for cash unless you have fulfilled the full rollover conditions attached to the specific promotion.
• cq99 reserves the right to withdraw, modify, or cancel any bonus offer or promotion at any time without prior notice. If a promotion is cancelled after a player has already claimed the bonus, applicable wagering progress may be preserved at cq99's discretion.
• Any attempt to abuse bonus systems — including creating multiple accounts to claim the same offer, using automation tools, or engaging in low-risk arbitrage betting strategies specifically to clear bonus wagering — is considered a violation and will result in the forfeiture of bonus funds and potential account suspension.

6. Responsible Gaming

cq99 is firmly committed to promoting responsible gaming among all users. We believe that gambling should remain a form of entertainment and not become a financial or personal burden. Our platform offers tools including deposit limits, session time reminders, self-exclusion options, and temporary account cooling-off periods. Players who feel that their gambling behavior is becoming problematic are strongly encouraged to reach out to our support team at [email protected] or visit our dedicated Responsible Gaming page.

cq99 strictly enforces the minimum age requirement of 21 years. If at any time we identify or suspect that a player is under 21, the account will be suspended immediately pending identity verification. Winnings accrued on an underage account are not eligible for withdrawal and may be permanently forfeited.

7. Prohibited Activities

To maintain the integrity, security, and fairness of the cq99 platform, the following activities are expressly prohibited. Any user found engaging in prohibited conduct will face immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Money laundering, fraudulent transactions, or using cq99 accounts to process proceeds from any illegal activity.
• Using automated scripts, bots, AI-assisted betting tools, or any software that provides an unfair mechanical advantage over human players.
• Collusion with other players, match-fixing schemes, or coordinating wagers across multiple accounts to manipulate game outcomes or exploit promotions.
• Engaging in aggressive, abusive, threatening, or discriminatory behavior toward other players or cq99 staff members through any communication channel on the platform.

cq99 employs advanced fraud detection systems that operate continuously. Suspicious activity patterns are automatically flagged and reviewed by our compliance team. We reserve the right to freeze accounts, hold pending transactions, and conduct detailed investigations without prior notice when fraud is suspected.

8. Intellectual Property

All content published on the cq99 platform — including but not limited to text, graphics, logos, game interfaces, audio, video, and software — is the exclusive property of cq99 or its licensed content providers. This content is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, revocable license to access and use the platform solely for personal, non-commercial entertainment purposes.

You may not copy, reproduce, republish, upload, modify, transmit, distribute, or exploit any part of cq99's content or platform functionality for commercial purposes without our express written consent. Unauthorized use of cq99's intellectual property constitutes infringement and will be pursued through all available legal remedies.

9. Limitation of Liability

cq99 provides its platform on an "as is" and "as available" basis. While we take all reasonable measures to ensure continuous, uninterrupted service, we do not warrant that the platform will be error-free, free from viruses, or available at all times. cq99 shall not be held liable for any direct, indirect, incidental, special, or consequential losses arising from your use of or inability to use the platform, including losses resulting from technical failures, data loss, or unauthorized access to your account.

In all cases, cq99's maximum aggregate liability to any individual user shall not exceed the total amount deposited by that user into their cq99 account in the thirty (30) days preceding the event giving rise to the claim. cq99 shall not be liable for any third-party content, actions, or omissions, including those of game providers, payment processors, or other external service partners.

10. Privacy & Data Protection

cq99 is committed to protecting the privacy and personal data of all registered users. We collect, process, and store user data in accordance with our Privacy Policy, which forms an integral part of this Agreement. By using the cq99 platform, you consent to the collection and processing of your personal information as described in the Privacy Policy. Your data is never sold to third parties. We use industry-standard SSL encryption and secure data storage practices to safeguard your information at all times. For a complete understanding of how we handle your personal data, please review our Privacy Policy available on this website.

11. Amendments to These Terms

cq99 reserves the right to revise, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Changes become effective immediately upon publication on the cq99 website. It is your responsibility to check this page periodically for updates. Your continued use of the platform following the posting of any changes constitutes acceptance of those revised terms.

Where a material change to these Terms is made, cq99 will make reasonable efforts to notify active users through in-platform notifications or via the email address associated with their registered account. However, it is ultimately each user's responsibility to remain informed of the current Terms.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. In the event of any dispute arising from or in connection with your use of the cq99 platform, both parties agree to first attempt resolution through direct communication with the cq99 support team. If a satisfactory resolution cannot be reached through direct negotiation, disputes may be referred to binding arbitration. cq99 operates as a fair and transparent platform and strives to resolve all user concerns promptly and professionally.

13. Contact & Support

If you have any questions, concerns, or require clarification regarding any part of these Terms & Conditions, our support team is available to assist you. We aim to respond to all inquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

You may contact our support team by email at [email protected]. Please include your registered username and a clear description of your query in your message to help us resolve your issue as efficiently as possible.