Responsible Gaming at cq99
We believe gambling should be enjoyable and controlled. cq99 provides every player in Bangladesh with the tools and information needed to play safely.
cq99 is strictly for adults aged 21 and above. We take underage gambling seriously and have robust verification procedures in place to protect minors.
Our Commitment to Responsible Gaming
At cq99, responsible gaming is not an afterthought — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, and we understand that gambling carries real risks if not approached with discipline and awareness. Our platform is designed to keep entertainment at the center, while placing meaningful safeguards in your hands.
Gambling is a form of entertainment — not a way to earn income or escape financial difficulties. If you find yourself chasing losses, gambling with money set aside for essentials like rent or groceries, or feeling anxious when you are not playing, these are warning signs that should not be ignored. cq99 encourages all players to set clear personal limits before they start and to stick to them, regardless of outcomes.
Tools We Provide to Help You Play Safely
Deposit Limits
Set daily, weekly, or monthly deposit limits on your cq99 account to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be reduced — not increased — without a cooling-off period.
Time-Out Feature
Need a short break? Activate a time-out period of 24 hours, 48 hours, 7 days, or up to 30 days. During a time-out, your account is temporarily suspended and you will not be able to log in or place bets until the period ends.
Self-Exclusion
If you feel you need a longer break, cq99 offers self-exclusion for 6 months, 1 year, or permanently. Once self-exclusion is active, your account will be closed and you will not be able to re-register for the agreed period. Contact our support team to activate this option.
Reality Check Reminders
Enable session reminders that notify you every 30, 60, or 90 minutes of continuous play. These pop-up alerts display your session duration and net win or loss, helping you stay aware of how long you have been gambling and how much you have spent.
Activity Statement
Access a detailed breakdown of your betting history, deposits, withdrawals, and time spent on the platform. Reviewing your activity statement regularly is one of the most effective ways to keep your gambling in check.
Under-18 Protection
cq99 requires all players to be 21 or older. We verify identity at registration and reserve the right to request additional age verification at any time. We strongly recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites.
Recognising Signs of Problem Gambling
Problem gambling can affect anyone — regardless of income, background, or how long they have been playing. Being aware of the warning signs is the first step toward getting help. Look out for the following:
- Spending more money or time gambling than you intended
- Chasing losses in an attempt to win back money you have lost
- Gambling with money needed for rent, bills, or daily essentials
- Feeling restless, irritable, or anxious when not gambling
- Lying to friends or family about the extent of your gambling
- Neglecting work, studies, or personal relationships because of gambling
⚠️ If you recognise three or more of these signs in yourself or someone you know, we strongly encourage you to pause, use the self-exclusion tool, and reach out to our support team at [email protected]. Help is always available — you are not alone.
Tips for Keeping Gambling Fun and Under Control
Staying in control is easier when you build good habits from the start. Here are practical steps that every cq99 player in Bangladesh can follow:
- Set a strict gambling budget before you log in — only use money you can afford to lose
- Never gamble under the influence of alcohol, drugs, or extreme emotional stress
- Take regular breaks — step away from the screen for at least 15 minutes every hour
- Treat winnings as a bonus, not as expected income — the house always has an edge
- Balance gambling with other hobbies — cricket matches, family time, reading, or exercise
- Talk openly with someone you trust if you feel gambling is no longer fun
Getting Help and Support
You do not have to face gambling-related concerns alone. cq99 is committed to helping players who need support, and there are multiple ways to reach us or seek professional help:
- cq99 Customer Support Reach our dedicated responsible gaming team by emailing [email protected]. We respond within 24 hours (Bangladesh Standard Time, UTC+6). You can request deposit limits, time-out periods, or self-exclusion directly via email.
- National Mental Health Helpline (Bangladesh) The National Institute of Mental Health (NIMH) in Dhaka provides counselling and mental health support. If gambling has affected your emotional well-being, reaching out to a professional counsellor is a positive and courageous step.
- Trusted Friends and Family Sometimes the most important support comes from people closest to you. Sharing your concerns with a trusted family member — especially during Ramadan or Eid, when community bonds are strongest — can provide the perspective and encouragement you need to make positive changes.
Frequently Asked Questions
How do I set a deposit limit on my cq99 account?
Log in to your cq99 account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits. Limits are applied immediately and any reduction takes effect right away, while increases require a cooling-off period to prevent impulsive decisions.
What is self-exclusion and how do I activate it?
Self-exclusion is a formal agreement between you and cq99 to close your account for a set period — 6 months, 1 year, or permanently. Once active, you will not be able to log in, deposit, or place bets. To activate self-exclusion, email [email protected] with your account details and your chosen exclusion period.
Can I take a short break without permanently closing my account?
Yes — the time-out feature lets you pause your account for 24 hours, 48 hours, 7 days, or 30 days. During this period you cannot log in or place bets. Your account and balance are safely preserved and become accessible again once the time-out expires.
Is cq99 safe and secure for players in Bangladesh?
Yes. cq99 uses SSL encryption to protect all data transmitted between your device and our servers. Your personal information and payment details — including bKash, Nagad, and Rocket transactions — are handled with strict data security protocols. We are committed to fair play and our games use certified random number generation.
Ready to Play Responsibly?
Explore cq99's games knowing that your safety tools are always just a tap away. Set your limits, play for fun, and enjoy Bangladesh's most trusted casino and betting platform.